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More Resources

FAQs How-tos Control Loading Virtual Machine - Patch Loading Virtual Machine - Revert

Microphone issues? To resolve this log off using the full log off located in the start menu on the bottom left. Once out, check that the microphone box is checked on the website and log back on. If your microphone is connected it should now appear inside session and available for selection.

If you are ever asked to "clear your cache" in a browser "Chrome, IE, etc.", this can be done by simply pressing Control + Shift + R. This will not only clear the cache but refresh the page you are currently on. This will save you the time of having to scroll through the tools menu to clear this.

There are a few commands you can use to control the zoom of a web browser. Control plus + zooms in. Control plus - zooms out. If you ever do too much of either, control plus the number 0 will reset the zoom to default.

Excel Tip- If you select a cell in excel and highlight it yellow, you can highlight other selected cells yellow by hitting F4.

Multi-factor authentication can immediately neutralize the risks associated with compromised passwords by adding an additional layer of security to protect highly sensitive personal information. If a password is hacked, guessed, or phished, a bad actor would still need the required second factor on the account, making the stolen password alone useless.

Microsoft Office- If you have a microphone, you can use the free digital dictation available with Word, Outlook, PowerPoint or OneNote Office 365 products. Unlike the voice to text feature on your phone that disables itself as soon as you make corrections with a keyboard, you can keep the dictation service on and ready for your next phrase as you make changes with your keyboard. You c...

When listening to a video on youtube you can use space bar to pause, however if the video is not selected it can scroll down the page. If you use X however it will pause the video everytime without moving the screen. Using J will rewind 10 seconds, and L will fast forward 10 seconds. This can be helpful in case you missed anything in a seminar or podcast.

Web Browser- If you accidentally closed a tab and need to bring it back up just use Control+Shift+ T and it will reappear!

Outlook on Mobile- Much like we are used to in our chat threads on mobile devices or social media. If you go to View, select Show as Conversations, and keep it that way, you can eliminate searching for previous emails on the same thread.

Outlook- Have an email to send in your head, but it's too early to follow up? Draft your email, select options and then delay delivery. If delay delivery is not visible, select the dot-dot-dot, ellipsis for more commands to find delay delivery, so you can schedule the email for sending.